“Words are… the most powerful drug used by mankind”: CPPE consultation skills event


This quote is used in a thesis entitled Exploration of Pharmacist-Patient Communication in Clinic-Style Consultations Nicola Greenhill. Greenhill also points out that “research has shown that the use of good communication skills can improve patient health outcomes.” Her study concluded that “There might be benefits to patients if pharmacists develop and use communication skills that involve greater use of open questions, eliciting the patient’s agenda and exploration of patient thoughts, feelings and expectations.”

To improve patient outcomes in your consultations why not book onto one of the CPPE’s Confidence in consultation skills for pharmacy professionals (full day events) here in the South West.

Booking reference: 43935 (book online at www.cppe.ac.uk)

Attend this workshop to help you on your journey to meeting the national practice standards for pharmacy consultation skills.

 Reference

Greenhill N, An Exploration of Pharmacist-Patient Communication in Clinic-Style Consultations, Thesis submitted for the degree of Doctor of Philosophy, The University of Nottingham, 2010,

Available online at http://etheses.nottingham.ac.uk/1659/1/Nicola_Greenhill_Thesis_31-10-10.pdf accessed on 26 August 2014